Happy Tails FAQ's

My neighbor/family member is going to help watch them along with your services while we are away, is that okay?

Well, there are a few things you should know before you make that decision. First, if anyone enters the home while you are away that is not an Always Happy Tails employee the Insurance is null and void. If something were to happen to your pet(s) under your friends watch, it would not be covered under the insurance policy. If anything were to be missing It becomes a “he said/she said” type of situation. Second, when someone other than an Always Happy Tails pet sitter enters your home, there is no log of it. We keep a detailed communication log of your pet(s) activity, potty habits, mood and eating habits and so on. If your ‘friend’ came over in the middle of the day we wouldn’t know if little “peanut” did his business so to speak and we have to be aware for possible…

My dog(s) are outside, will you come every other day? Or I have cat (s) will you come every 3 days?

So sorry but no! For pups who are outside and that is their normal everyday routine we will come once a day. Always Happy Tails prefers twice but will ultimately do what is best for the ‘fur-kids’. Cats, as self sufficient as they are, still will be visited at a minimum of once a day. We do not do every other day service. This goes for all pets, caged and free to roam. It’s dangerous and the insurance company would not cover it should something happen. We wouldn’t want “mittens” to get stuck somewhere and not get help for days!!!!!

My dog only needs to be let out twice a day, will you do that?

I’m sorry but no! There are a few reasons why. First, you honestly do let your pup (s) out more than twice a day. Normally in the morning, in the afternoon or after work and before bed. Asking them to “hold it” for 12 to 15 hours is unfair to them and the pet sitter. The pet gets stressed and that will result in accidents or destructive behavior. Also the pet sitter will spend most of their time cleaning up instead of lovin’ and exercise. Second, the insurance company would not cover anything due to inadequate care(less than 3 visits a day). Indoor pups are allowed 8 to 10 hours between each visit. This has proven to be perfect for most pups, however we do have some homes who prefer 4 visits a day and that’s great too!

Are you insured?

Absolutely! Always Happy Tails is fully insured. As long as your fur-kids are in our care, custody and control they are well taken care of.

This Form is not defined !